24-HOUR FIRST RESPONDER HOTLINE

(832) 400-3010

Call for instant remote assistance.

Doors unlock automatically in Minimal Risk Stop.

Emergency Procedures for First Responders

1. Identify the vehicle: “ROBOTAXI” markings, roof light if equipped, and no driver.
2. Approach safely: Vehicle will attempt Minimal Risk Condition, including pulling over and activating hazards.
3. Call the hotline immediately: (832) 400-3010 for live remote operations support.
4. Power down: Use the large red emergency stop button inside once doors open, or request remote disable via hotline.
5. Occupant access: Doors unlock automatically in Minimal Risk Stop. Two-way audio and interior cameras are available.

Detailed First Responder Actions

Tesla Robotaxi Stop & Incident Procedures (Official Guidance)

Always prioritize Bay Robotaxi hotline (832) 400-3010 and 911 as needed. These steps are adapted from the official Tesla Robotaxi First Responder Interaction Plan v1.3.

Performing a Stop

1. Pull up behind the Robotaxi vehicle.
2. Turn on your sirens and emergency vehicle lights.
3. Stay behind the Robotaxi vehicle as it pulls over and parks. Wait for the vehicle to rapidly flash hazard lights, signifying that Autonomous Mode is disengaged.
4. Establish communications with Tesla Robotaxi Support / Bay Robotaxi:
   • A. Call Bay Robotaxi hotline at (832) 400-3010 (primary) or Tesla Roadside Assistance at 877-798-3752.
   • B. Approach the front “driver” or passenger side window and speak directly via the on-board two-way communication system.
   • C. If the on-board system is not connected, touch Support on the front or rear touchscreen to manually initiate two-way communications.
5. (If possible) Confirm that SELF-DRIVING does not appear in the top left corner of the front touchscreen.
6. Immobilize the vehicle (see High-Voltage Shutdown below).
7. (If needed) Move the vehicle. Immobilize again after moving.

Responding to an Incident (e.g., Collision or Safety Event)

1. Pull up behind the Robotaxi vehicle.
2. Turn on your emergency vehicle lights. Ensure that you see Robotaxi rapidly flash hazard lights, signifying that Autonomous Mode is disengaged.
3. Establish communications with Tesla Robotaxi Support / Bay Robotaxi (see steps above).
4. (If possible) Confirm that SELF-DRIVING does not appear in the top left corner of the front touchscreen.
5. Immobilize the vehicle.
6. (If needed) Cut the First Responder Loop to disable the vehicle (see Tesla Rescue Sheet).
7. (If needed) Move the vehicle. Immobilize again after moving.

Completing a Stop or Incident

1. Remove anything used to immobilize the vehicle.
2. Communicate completion of first responder activities to Bay Robotaxi Support via hotline.
3. (If needed) Request additional assistance, such as towing and cleanup services.

• Power Down / Disable: Red emergency button or remote disable via hotline.
• High-Voltage Shutdown: Follow the official Tesla Cybercab / Model Y Rescue Sheet.
• Fire: Standard EV protocol. Use a large volume of water. Allow to burn if unsafe to approach.
• Towing: Flatbed only. If inoperable, tow to nearest Tesla service center or Tesla body shop.
• Insurance: Full commercial AV liability coverage. Verify instantly via TexasSure / TLETS using license plate.

Key Information

Downloads & References

Download Full Emergency Response Plan (PDF)

Tesla Model Y Official Rescue Sheet

Tesla Robotaxi First Responder Interaction Plan (v1.3)